Beter Bed Holding


Customer Health & Safety

Crucial: Impact 5 - Relevance 4

Customers’ trust is of crucial importance to Beter Bed Holding’s reputation and right to exist. Customers must be able to be sure that the products sold are safe. The health and satisfaction of the customers of the various retail formulas of Beter Bed Holding is the most important principle for the company’s policies and conduct. The aim is for 80% of the mattresses in the whole range and at all formulas of Beter Bed Holding to be tested and certified by 2016.

Product improvement.

Percentage of significant product and service categories for which health and safety impacts are assessed for improvement.

Until last year, the number of certified mattresses in the Netherlands and Germany was reported. In 2014, 82% of the revenue in mattresses was tested for hazardous substances and certified. This percentage is calculated on the basis of the revenue of the group as a whole.

Non-compliance with regulations.

Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes.

The Netherlands Food and Consumer Product Safety Authority (NVWA) carried out a Product Safety system inspection and Audit at Beter Bed. The NVWA has faith in the way in which Beter Bed has organised and implements its product safety process. As a result of the outcome of the system inspection and audit, Beter Bed is only subject to limited supervision by NVWA on these aspects until the end of 2016.

Grievance Mechanisms

Fair communications